How to exchange
Norges Bank exchanges at face value. Older banknote issues and coins may have collector value. If necessary, contact coin dealers for further information.
You can exchange here
Opening hours all offices
Open Monday to Friday, 9 am to 3 pm
Closed on Christmas Eve, New Year's Eve and the day before Maundy Thursday
Closed on public holidays (for example 17 May and Ascension Day)
Frequently asked questions
How do I send withdrawn banknotes and coins by post?
I don`t have an electronic ID (BankID). Can I still make the exchange?
What is a certified copy of identity, and how do I obtain it?
Can I come to Norges Bank in person and deliver the banknotes and coins?
Monday to Friday from 9 am- 3 pm CET
No appointment is needed.
Do I need an appointment to deliver or exchange the money over the counter?
Can I have withdrawn banknotes and coins redeemed in cash?
Can I receive banknotes that are legal tender by post?
No. We do not send physical banknote(s) and coin(s) by post.
Can I receive the money in my foreign bank account?
Is there a time limit for exchanging withdrawn banknotes and coins?
Can I exchange foreign currency?
No. We do not exchange foreign currency. Your bank or a bureau de change will be able to advise you.
Can I exchange withdrawn banknotes and coins on behalf of someone else?
If you exchange money on behalf of someone else, you need to provide signed confirmation from the owner of the cash, naming you as agent and how the owner would like to receive the money. A certified photocopy of your ID and that of the owner of the banknotes is required.
Can I redeem coins?
Can I get compensation for damaged banknotes and coins?
How do I know that Norges Bank has received my banknotes and coins?
How long is the exchange processing time for transferring the amount to my account?
Amounts up to NOK 7,000 - processing time is normally under 3 weeks.
Amounts over NOK 7,000 - processing time is normally 8-10 weeks.
Amounts over NOK 40,000 - processing time is normally 10-16 weeks.
You will receive a confirmation by e-mail when we have opened your mail with information about the processing time and the total amount we have counted.
You will also receive a confirmation by e-mail when the money has been transferred to your account.
Why does Norges Bank request additional and supplemental information for the exchange?
Is a fee charged for exchanging withdrawn banknotes and coins?
No fee is charged for the exchange process.
How do I contact Norges Bank?
Many people contact us to ask if we have received their postal shipments. Norges Bank receives a lot of mail every day. It may take some time before we open all the letters. It usually takes 2-3 weeks before we transfer the amount to your account. Exchanges with large amounts may take longer.
Remember that the actual transit time for shipments also takes time.
If you stated an e-mail address when filling in the form, you will receive a confirmation by e-mail when we have opened your letter/parcel, stating the case processing time and the total amount we have received.
Please contact your local postal service to enquire about the appropriate way to send money by post form your location.
Send your post to:
Norges Bank, K&D, Postboks 1179, Sentrum, 0107 Oslo
Phone: +47 901 48 659 (09:00 – 10:30 og 11:30 – 15:00). The customer service number is not staffed on Christmas Eve, New Year’s Eve and the day before Maundy Thursday and on public holidays (for example 17 May and Ascension Day).